When choosing the right conference phone for your business, there are a number of factors to consider. These include the size of your conference room, the size of your team, any location-based logistics and your budget. There are many manufacturers, including Polycom, Plantronics, Sennheiser and Konftel. However, not all are created equal and you may want to work with a team who can help you find the right model for your needs.
Audio Quality
If you’re hosting meetings in remote locations, it’s a good idea to choose a conference phone that has high audio quality. This will ensure that your team feels connected and can focus on the conversation at hand. The microphones in a conference phone should be of the highest quality to avoid echoes and background noise. Some systems offer directional microphones, which can pick up only sounds that are coming from one direction. Likewise, the speaker in your conference phone should be powerful enough to handle all of the noise and echo that can accumulate in large rooms with many people. Some conference phones also allow you to chain them together, known as daisy-chaining, which can be very helpful in larger spaces where people may be spread out over the room.
Portability
Conference phones are a useful way to link people in different locations and enable participants to connect via voice or video. For example, the VTech ErisStation range of analog conference phones features up to four wireless microphones that can be detached and placed around a room for improved sound coverage. They also have directional microphones that can cut out background noise if pointed correctly, making them the perfect choice for small to medium-sized meeting rooms.
Voicemail
A business voicemail is an important component of any business phone system. It is the first impression that many customers will have of your company, so it needs to be professional and accurate. When selecting a voicemail for your business, be sure to think about your brand’s image and tone of voice. Also consider your audience and goals. Keep your greeting brief, avoiding long and drawn-out messages that can confuse callers or give them the impression that you’re ignoring them. Apologize for missing calls and provide an expected time frame for returning them. The right voicemail will also allow you to use smart call routing that will improve your first call resolution rate and customer satisfaction.
Call Waiting
A call waiting feature alerts you when a second call comes in while you are on another call. This is useful for businesses and busy professionals that have to handle several calls at a time. You can answer the call, put it on hold, or send it to voicemail while you finish your existing call. This can save you time by not having to chase a customer to get their attention again or answer the new call when they are busy.
When choosing a communications company, you need one that can provide your business with the very best quality of communications equipment, but also one who can service and maintain your investment with the highest level of expertise. You want a company that has a successful track record and a future that is solid. TPC Communications is your best choice!